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What payment methods can customers use at Authentic's online store?At Authentic's online store, we accept a broad range of payment options such as credit cards, Google Pay, and Apple Pay to ensure a smooth shopping experience.
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Is it possible to cancel an order?Customers have the ability to cancel their orders within a certain timeframe by reaching out to our customer support team. Our goal is to process orders as quick as possible. Once an order has shipped, you can NOT cancel the order.
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What ways can customers receive discounts ?Discounts are available through various promotional events, seasonal sales, and exclusive offers. Keep an eye on our website and follow us on social media to grab these exciting discounts as they come. Make sure to subscribe.
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What sizes do you offer?Sizes range from small- 2XL. Headwear are usually snapback with a OSFM (One size fits most).
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What is your return /exchange policy?We offer a 30-day return policy on all unworn and unwashed items with original tags attached. Simply follow the return process outlines on our returns page.
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Where do you ship?We currently ship domestically in the U.S. No international, yet. Shipping rates and delivery items will vary based on your location and are calculated at check out.
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How long will it take to recieve my order?Typically 5-7 business days.
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How do I contact customer service?If you have any questions or need assistance, please email us at thecrew.authentic@gmail.com or fill out the contact form on our website. We aim to respond within 24-48 hours.
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